Privacy Policy

Effective Date: July 2, 2026

This Privacy Policy explains how Doma Pharmacy, operated by Doma Health Inc ("we," "us," or "our"), collects, uses, discloses, and protects your information when you visit our website, contact us, or use our pharmacy services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, such as when you fill out our callback or contact form, opt in to text messaging, transfer a prescription, or otherwise communicate with us. This may include your name, email address, mobile phone number, and any other information you choose to provide. We may also automatically collect limited technical information, such as your browser type, device information, and pages visited, through standard web technologies.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, to respond to your requests, to communicate with you about appointments, prescriptions, and health services, and to send you SMS messages if you have opted in. We may also use your information to comply with legal and regulatory obligations.

SMS/Text Messaging

By opting in to receive SMS messages, you consent to receiving text messages from Doma Health Inc. Messages we send include Account Notification and Customer Care, and message frequency will vary based on customer interactions, with reminders and updates sent as needed. Message and data rates may apply. You may opt out at any time by replying STOP to any message, and reply HELP for help or contact us at [email protected].

Doma Health Inc will not sell or share your mobile opted-in consent data with any third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who perform services on our behalf (such as hosting or messaging delivery), only to the extent necessary to provide our services and subject to appropriate confidentiality obligations. We may also disclose information when required by law or to protect our rights, safety, or the safety of others. As stated above, mobile opt-in consent data is never sold or shared with third parties for their own marketing purposes.

Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

Your Rights & Choices

You may request to access, update, or delete the personal information we hold about you by contacting us using the details below. You may opt out of SMS messages at any time by replying STOP, and you may unsubscribe from other communications by following the instructions provided in those messages.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or call +1-516-303-8050.

Doma Health Inc · 235 Nassau Blvd, West Hempstead, NY 11552